The service profit chain

Author(s): James L. Heskett

Published: 1997


Dewey Decimal: 658.8/12

Subjects: Accessible book; Consumer satisfaction; Customer services; Employee loyalty; Industrial productivity; Protected DAISY; Satisfaction au travail; Productiviteit; Klantgerichtheid; Controle de qualidade; Klantenservice; Consommateurs; Satisfaction; Attitudes; Relations avec la clientèle; Consumidor; Personnel; In library

Pages: 301

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Control Numbers:

ISBN: 9780684832562

OLID: OL1004857M


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